Community Associate
As a Community Associate, you will report directly to the Platform94 Centre Manager and will be responsible for building and maintaining our strong, unique community – so it is integral that you are proactive and a people-person. You will be a natural networker with experience in a similar environment, building a community around shared interests and business goals. You are passionate, driven, ambitious and thrive in a fast-paced environment.
The role requires a person with a “can do” attitude and a strong sense of autonomy and the ability to work off their own initiative.
Role & Responsibilities
Community Management
- Provide high level customer service and hospitality to all members and guests.
- Answer “walk-up” questions from members or guests – troubleshooting.
- Represent the distinct Platform94 brand ethos, atmosphere and culture.
- Give tours of Platform94 to interested parties/potential clients, telling the story of Platform94 and what it means to be a part of our community.
- Health & Safety Compliance (COVID-19)
- Support the team where needed in delivering events and monthly “community” activities to our members.
- Fostering community relations through events and involvement in community initiatives.
- Growing the community by creating initiatives to engage new & existing clients.
Member Management
- Onboarding – Support the onboarding process including new member orientations & escalating any member issues to Centre Manager.
- Systems – Updating our CRM and various systems with member details.
Facilities Coordination
- Assist in the procurement of vendors and services as required.
- Responsible for maintaining premises in neat and good working condition.
- Support the implementation and monitoring of business continuity plans.
- Provide support for regular management reports and projects as required.
- Day-to-day oversight of operations in designated site areas. Reception, Cleaning, Security and additional occasional sub-contractors
Required Skills/Experience:
- Excellent written, presentation and verbal communication skills.
- Strong influencing and negotiation skills ensuring that ideas/initiatives are identified and adopted via hands on client relationship management.
- Strong team player and excellent interpersonal and networking skills with entrepreneurs, investors and other all stakeholders.
- Strong project management, multitasking, and decision-making skills.
- Proficiency with online marketing and social media strategy (preferred)
- Excellent organizational skills and strong attention to detail.
- Highly competent with a multitude of software packages in particular MS Office365 (Virtual/Online platforms e.g. Zoom)
- Proficiency with online marketing and social media strategy (preferred)
- Experience working in an entrepreneurial environment (preferred)
- Working Hours: Monday – Friday, 8.30am – 5.00pm. Additional hours may be requested for events.
Benefits include
- Generous Time off (Annual Leave and company days),
- TaxSaver and Bike to Work Scheme,
- Wellness Programme,
- Voluntary Time Off & Corporate Social Responsibility (CSR) Programme
- Employee Assistance Programme (EAP)
- Regular team-based activities and social activities
- Free Car Parking
- Opportunity to work within a creative, collaborative and energetic team
- Networking opportunities with new start-up ventures.
About us
- Platform94 – formerly Galway Technology Centre (GTC) – is a fast-growing technology hub for scaling technology companies across the West of Ireland and beyond. Innovators and specialists in supporting dynamic tech businesses, it enables companies to scale out of the region, reaching their full global potential. Platform94 provides a pathway for companies to scale by offering exclusive access to funding support, tech communities, local and global networks, office space, scaling education, and events. Established by the Digital Task Force in 1994 to encourage the development of technology-based industry in the West of Ireland, it also acts as a soft-landing site for multinationals looking to establish a base in the region. It is owned by non-profits Galway Chamber and WestBIC, and has developed key partnerships with Enterprise Ireland, Local Enterprise Offices, and IDA Ireland. Platform94 is headquartered in Galway, Ireland and currently has six employees. For more information, visit ie.
To apply please send your CV to thomas.fisher@platform94.ie